testimonials

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Testimonials

Kristen was very helpful and delightful. Thanks Kristen!

Lynn B.

East Stroudsburg

I am very appreciative of the assistance I received from Elizabeth. You are blessed to have such a great employee. I would like to compliment her knowledge and how articulate she was. If I had to rate her from 1 to 10 she would be a 20!!

Denise S.

New Britain Township

I knew nothing about Berkheimer or local taxes and was so pleased and thankful to have spoken to Cindy Starr. She explained everything to me clearly and patiently within a matter of moments and just made my day!

Bernadette M.

West Bradford Township

Denise was a joy to speak with. She offered excellent customer service, and she handled my problem efficiently and quickly.

Jean V.

Rose Tree Media

Daniele is a great employee. While it is difficult to deal with past due taxes Daniele made the process very easy. She remained calm and easy going and gave me excellent direction on how to handle his bill.

Andy M.

Skippack Township

I was assisted today by Cindy Starr who could not have been more helpful. She was kind, professional, and offered relevant suggestions towards a solution to my issue. In short, a great person to work with.

Steve M.

West Bradford, PA

Ashley provided great customer service and I might still live in Pennsylvania if there were more people like her!! Thank you Ashley.

Dave R.

Hepburn Township

I just had a return call and I would like to tell you Cindy Starr did a great job. She walked me through the bills and answered every question. A great employee and I was lucky to have her answer my phone call.

Mary J.

Kennett Township

I would like to thank Cindy for the help she provided me. This was by far the best service I have received. Thanks again.

Michael A.

Caln Township

I want to thank Kathy in the Pittsburgh office for your time and help by phone.

Barb B.

I am writing to commend an employee who is under your supervision. I have prepared taxes for many years and have sought the assistance of many individuals in many different tax offices. I have had several occasions to call upon Peggy, who is located in your Harborcreek office. She has been kind, courteous, and extremely helpful in assisting me with my tax questions and problems. In my opinion she has gone above and beyond the call of duty in the performance of her duties, even to the point of researching the answers to my questions and problems, in great depth. She is a credit to your organization.

David R.

Erie

I have nothing but praise for Jennifer. She took the time to listen to me and to help me get things straightened out. Thank you

Christopher J.

Bethlehem

Doris was extremely helpful and patient with me. She provided me with clear information so we could move forward paying the taxes properly. Thanks!

Kathy M.

Landsdale Boro

Congratulations on having an honest considerate staff and particularly a staffer with great integrity. I wrote checks to pay our per capita taxes. I inadvertently tore off a third blank check and enclosed it with the others. It was a mystery when I saw the blank space in the check registry. Today I received a letter from your firm with this blank check. No paperwork included so I can only profusely and often thank your entire staff. The temptation of having a blank check and two signature samples must have been awesome. Again thank your staff on our behalf.

Walter R.

Bethlehem Township

Cindy was very helpful when I spoke with her today and did a great job at handling my account. Thank you!

Donald K.

E. Stroudsburg

I want to compliment Wendy on being a great employee. She was extremely patient with me and willing to explain my account in a very professional manner. I have called multiple times in the past and have always received great customer service and the representatives get nicer each time.

David S.

Limerick Township

I just spoke with John. It was wonderful it was to speak to a Customer Care Representative who cared about my problem! Thank you.

Michael W.

Huntingdon Area School District

Today was the second time I had to call Berkheimer for a question. I spoke with Patricia and she was as sweet as the first person I had spoken to last year....what a great office!! Oh, and the question was answered and taken care of in 2 minutes.

Thanks, Ladies

Mary B.

Williams Township

It is so nice to know that there are still some very kind people who do their jobs well in this world. I know that collecting taxes must be a stressful job at times, but my Husband said how nice Mary Ellen was…there needs to be more of us like her & I hope she gets the acknowledgement that she deserves. I cannot thank her enough…If ever in Levittown, stop by and see me.

Kari H.

Bristol Township

Shannon was very helpful when I called and I received GREAT customer service!

Kenneth P.

E. Fallowfield

Thank you so much for implementing online filing. It is a wonderful idea and works wonderfully.

Rebecca J.

Towamencin Township

Thank you Sandie for allaying my concerns. I really appreciate how kind and understanding you were. Thank you again for listening. You are a credit to your organization.

Angela C.

Whitemarsh Township

Thank you Kathleen and Michelle you were extremely helpful in solving my problems with my taxes from 2006 to 2009.

Roger R.

Wilkinsburg

I am very impressed with the customer service knowledge, calmness, and treatment that I received. Thank you.

Gardy D.

Catasauqua Boro

Thank you so much for your answering my questions so quickly. I really appreciate your attention to this matter.

Charles K.

Hazel Township

As Vice President of human resources giving my comment: Our firm is extremely greatful and appreciative of the assistance given to us by Berkheimer in resolving a withholding issue with our account.

Dominique C.

Boca Raon Florida

Amanda was exceptionally helpful on the phone and she had a good attitude. Thanks Amanda!

Emily W.

Bethlehem

Thank you Cindy Starr for all your help & kindness and professionalism Berkheimer is lucky to have you! Thanks again

Roberty T.

Jackson Twp

Thank you Ashley for your speedy reply to my email. I very much appreciate your time in resolving this matter. Have a wonderful day!

Laura S.

Carbon County

Thanks Ashley! I appreciate your assistance!

Jill R.

Mt. Carmel

Thank you for the quick reply to my email. Your help is greatly appreciated.

Paul Z.

Limerick Township

Thank you for your prompt response to my email.

Kenneth A.

Erie

Grace was wonderful to deal with. She was very helpful, polite, and a real sweetheart.

Howard K.

Lower Paxton Township

Elizabeth was very helpful and willing to work with me to set up a payment plan. She is an asset to the company.

Deborah R.

Moon Township

Tiffany was very sharp, efficient, and I was very impressed with her service.

Lee S.

Lancaster

I was extremely happy with Carrie. She was so pleasant and helpful on the phone. Thank you

Brian S.

Warrington Township

I appreciate Jodi’s help answering all my questions on how to file taxes for my daughter while in the Central Dauphin office. I had a pizza delivered to the ladies for lunch as a thank you.

Raul N.

Swatara Township

I just wanted to send a quick email letting you know how great Laurie is. She was VERY friendly, knowledgeable, and helpful. Laurie helped get our account problems resolved and filing online this quarter. She just did an excellent job. Thanks!

Lynn D.

Swatara Township

On April 15th I was grateful to a tax collection agency that could lend a helpful ear. I am a resident of a split collector area and chose to call ‘the other collector’ first and was met with a not too positive attitude and received no answers to my deadline needs. My 2nd choice, Berkheimer, provided me with a resolution to my problem in a cooperative, friendly manner. Thank you Pat.

Tim

Union Township

The system is new to me, but I like it and really want to thank your office for your kindness and helpful advice. Sure you'll be glad when tax season is over!

Thanks again, you are wonderful!

Marie B.

Beaver Township

Regina & Maryann were very friendly and the 2 of the nicest women in the world.

John U.

Wilkes-Barre

I was impressed with the service I have received from Berkheimer. I got through to a live person relatively quickly. I spoke with Cindy who was extremely helpful and pleasant and knowledgeable!! She helped me with a multi-state situation quickly and effortlessly. I really appreciate her service.

Susan G.

Morgantown

I just wanted to comment on the quality of your website for efiling returns. Once I was set up, the process was straightforward and simple. I processed five returns for my family in about an hour. Although paying taxes is always difficult, thank you for making it so easy.

Paul S.

Hatboro

Jen was absolutely fantastic. It was nice to have someone take the time to explain in a normal manner.

Tim S.

Doylestown Township

I LOVE E-Filing the quarterly and Final returns, this was the 2nd year I've done it. THANK YOU for making it so convenient. I would REALLY like to see the Occupation and that other once a year (forget what it is) also available online.

Ed H.

Cranberry Township

Your associate, Kim, has been most polite and patient, and very helpful to me. She should be recognized as an exemplary member of your group.

John P.

East Pikeland Township

I want to thank Beth for her friendliness, professionalism, and assistance.

Betty P.

Allentown

Great workers in the Pittsburgh office and very caring.

John T.

Aleppo Township

Received a VERY quick response from the Pittsburgh office in completing my WTEX form.

Rainell P.

Wilkinsburg Boro

Working with Sandy was a pleasure. She went well above and beyond to assure that measures on our end were being addressed.

James R.

Feasterville

My daughter in law has a serious tax problem emanating from 2008 whereas she did not pay the tax nor notify the writer, her tax preparer, of not receiving any correspondence from Berkheimer. Althought the latter statement does not seem to be the case as explained by Berkheimer in the person of Cindy Starr, I would be remiss if I did not notify Berkheimer of the excellent service afforded me by Cindy Starr. Ms. Starr was understanding, compassionate, competent, courteous and explained each detail of the tax situation my daughter in-law had amassed. With Ms. Starr's assistance I was able to clear up the tax problem for 2008 and develop the plan for 2009. It is comforting to know that I have someone to call when situations such as the aforementioned materialize. Thank you.

Peter Z.

Bradenton, Florida

Thank you very much for your help. This is the second time I have asked a question through the Berkheimer website and both times the reply has been extremely prompt and informtional.

Thank you again for your continued help and have a wonderful day.

Jillian L.

Bristol

While we all dread that annual render unto Caesar that which is Caesar's, I consider the Berkheimer staff a soothing balm of Gilead. Any occasion I've called, each individual answers with a friendly smile (yes - you can hear it in the voice), ready-willing-able to answer even my dumbest questions. I especially love online e-file which doesn't require ye olde Accounting degree to execute and direct deposit is awesome! God bless, y'all.

Carol L.

Penn Forest

I am very impressed with Ashley’s quick responses and straight forward answers to all of my questions. Her great service is much appreciated. Ashley has cleared up all of my current issues, and I would certainly email again if I should ever need additional clarification.

Diane H.

Norristown

Thank you for having Doris available to work with us on our tax issues, she has been a tremendous help!

Eric A.

West Chester Boro

The Customer Care Representative that I have been working with has been very helpful in dealing with our account. Thank you.

Donna D.

Brentwood Boro

It is always a pleasure to call Berkheimer. It is scary to have to deal with taxes but everyone I have spoken with is so sweet, kind and helpful that I am in awe!

Elizabeth A.

Schwenksville

Kim spent almost an hour guiding me through the tax forms and process. I was very impressed with her ability to tell me what line items I needed from the Delaware return and how to complete the new garden 2008 return. She was very patient and took her time to assist. She was a pleasure to work with. Please accept my appreciation for her talents in providing assistance.

Jeffrey & Cynthia C.

New Garden Township

I had over paid my 2008 local tax return and I realized that just recently when reviewing my documents for 2009 returns. I sent a query email to the representatives and I got a reply within 2 days that it will be forwarded to the refund department.

The refund folks were pretty quick in sending me the refund for the tax I overpaid during the last tax year.

I am very much surprised this did not even take a phone call for me.

kudos to Ashley and the Berkheimer team.

Pradeep G.

Conshohocken

I filed my local (Erie) income tax this morning. I had a W-2, a PA-Schedule C and a PA-Schedule C-EZ and it could not have been easier. Thank you so much for allowing us to file on-line for local taxes. This just made my day.

Debra W.

Erie

My experiences with Berkheimer have always been pleasant. I don’t deal directly with you that often so I can only imagine how difficult your job must be. However, you do collect taxes, so people must dislike you overall. I assume this because anyone I talk to does nothing but groan whenever “Berkheimer” is mentioned in conversation.

I do not have the same sentiment. In the past, every time I have talked with someone, they have ALWAYS been pleasant and helpful. This trend continues as is evident by my dealings with you.

When calling Berkheimer the wait times are always reasonable. I never had to wait long to talk to an actual person. When I do talk to a person, they deal with me in a human way –- they don’t “read from a script” treating me like a number – they treat me like someone from the community. (And this seems to be true for all I have dealt with there in the near and distant past.) When I was not able to talk to the person I was directed to speak with, I was told they would call back. In each instance in dealing with you Denise, I received a call back in less than five minutes.

I can only imagine the number of irate people you must deal with. That being the case, I am pleased to express my satisfaction over the fact that, as I MYSELF became irate and irrational, you maintained your cool in dealing with me. You continued to state the facts regarding my account, and did so in a warm and human way –not in a way most do where they just coldly repeat their “lines”. Most importantly, you spent a considerable amount of time trying to contact someone in order to get information on when/where I could settle my account. It has been years since anyone actually tried on my behalf to assist me when;

1.) I was in the wrong in my actions regarding my taxes

2.) I was irate and unreasonable with my recollection of my account situation in the past month

Thank you again for your assistance as it is greatly appreciated. (And I hope never to talk to you again!!! LOL!)

John W.

Norristown

Amanda & Tiffany were very kind and helped me greatly. Thank you

Carolyn M.

Bristol

Thanks again for your help. It's great to deal with people who care enough to get the problem solved.

George D.

Buckingham Township

Thank you very much for the info. Your company is always so very responsive. I very much appreciate your efforts.

Mary Beth G.

Wilkinsburg

Wow - that is probably the most helpful response I've gotten when trying to get email help from anyone. You've taken care of everything I asked and I only had to send one email. Thanks for your help!

Andrew S.

Emmaus

This site is a pleasure to use. I am not an accountant but file my personal returns. The entire procedure was quite painless. Thank you

Marc T.

We were very fortunate to have reached Frank. Frank was outstanding in his support. He exhibited several key skills for an effective, customer service representative. Frank was very patient, and also extremely willing to help sort out the problem. Most importantly, he explained the different taxes in user friendly terms that greatly assisted us. I want to commend Frank for his excellent support.

Gail P.

Washington Township

The representatives are very pleasant and helpful and went beyond the call of duty by calling me back with additional information. I wish more organizations had people like this!

Ron L.

Thank you so much - I really appreciate your prompt response and action. So many times its frustrating to deal with an organization like yours, but you have really been great.

Wendi B.

Souderton

The e-file capability was very user-friendly and convenient; I'm glad it was offered.

Wendy N.

Harborcreek Township

Cindy is a great employee. She was very helpful and kind and answered all of my questions.

Harold S.

Easton

Even though Berkheimer is a tax collector, they provide excellent services.

Andrew W.

Norristown

Lena was wonderful and helpful on the phone. I can’t even remember the last time I received such great customer service!

Peter M.

Lower Providence Township

As a former City of Philadelphia resident, I have to say that I am very impressed with the handling of local taxes by Berkheimer. No one likes to pay taxes, but whenever I have had an issue I have been able to reach a live person almost immediately (or I've left a message and gotten a prompt return call).

Today I had an issue I promised to resolve for my daughter. Cindy Starr at Berkheimer handled the matter quickly, efficiently and in a friendly manner.

I wish more municipalities (and even the Federal Government) would consider private tax administration firms such as Berkheimer.

Dyanne W.

Upper Providence Montgomery County

I am a CPA and the representative that I spoke with was very helpful.

Stephanie B.

Doylestown

Cindy was helpful, nice, and professional.

Pam

Easton

I had multiple delinquent accounts when I called. Shannon was pleasant, patient, and extremely knowledgeable and treated me with respect while helping me resolve my tax issues.

Margaret B.

Allentown