1. Is my company's and employee's information secure?

Any information that you enter into our online system is passed though a secure 128 bit connection (SSL) from your computer to our system. This is the same type of connection that online banks use. Whether you choose to file a tax return electronically or on paper, you should rest assured that Berkheimer is fully committed to protecting your information on our tax processing systems. We also use an auto-save feature on our E-File system that saves any information you have entered in case you get disconnected or log off.

2. What information am I required to enter in order to file my return online?

You will need the PIN number and your account number which is on the Employer's Quarterly Earned Income Tax Return (Form E-1) which you were sent through the mail. If you do not want to change anything on your return, the only information you are required to enter is the total Withheld Amount of all your employees and the wages and taxes withheld for the employees.

3. What if I want to leave in the middle of filing my return? Will I lose any information?

Everything you enter into your return is being saved to your account. If for some reason you are disconnected or have to log off, you can log back on and resume your return without losing information.

4. I have past quarters that need to be filled, can I just combine them into one return?

No. You have to file a separate return for each quarter.

5. After I submitted an online return I realized that I made an error. Can I go back to that return and make changes?

No. Once you submit a return it is final. An amended return needs to be submitted in writing, with the previous return attached, and an explanation indicating the reason for an amended return.

6. Will my PIN number work for next quarter or will it change?

For security reasons, your PIN number will change each quarter.

7. Why am I required to enter a name, address, city, state, and a zip code for an employer?

The LTEA requires that this information be submitted on an employer quarterly return. This information makes your return accurate and complete.

8. Why am I required to enter a SSN, name, address, city, state, and a zip code for an employee?

The LTEA requires that this information be submitted on an employer quarterly return. This information makes your return accurate and complete.

9. When I try to remove an employee his/her information is still displayed.

This change will not take place until you submit your return; therefore, you would not see the change until you file next quarter. If you exit your account without submitting your return, and resume to complete your return at a later time, that same employee will still be marked as being removed. If an employee is removed in error, uncheck the "Remove Employee" box to retain the employee record on your return.

10. Can I pay for my taxes online or do I have to mail in my payment?

When you submit your return online, you will be required to pay online at no additional cost to you. Paying online is easy and fast.

11. Do you accept credit cards for online payment?

At this time we do not accept credit cards. We can only accept electronic payments through checking accounts.