Testimonials

I want to thank Beth for her friendliness, professionalism, and assistance.

Betty P. (Allentown)

Great workers in the Pittsburgh office and very caring.

John T. (Aleppo Township)

Received a VERY quick response from the Pittsburgh office in completing my WTEX form.

Rainell P. (Wilkinsburg Boro)

Working with Sandy was a pleasure. She went well above and beyond to assure that measures on our end were being addressed.

James R. (Feasterville)

My daughter in law has a serious tax problem emanating from 2008 whereas she did not pay the tax nor notify the writer, her tax preparer, of not receiving any correspondence from Berkheimer. Althought the latter statement does not seem to be the case as explained by Berkheimer in the person of Cindy Starr, I would be remiss if I did not notify Berkheimer of the excellent service afforded me by Cindy Starr. Ms. Starr was understanding, compassionate, competent, courteous and explained each detail of the tax situation my daughter in-law had amassed. With Ms. Starr’s assistance I was able to clear up the tax problem for 2008 and develop the plan for 2009. It is comforting to know that I have someone to call when situations such as the aforementioned materialize. Thank you.

Peter Z. (Bradenton, Florida)

Thank you very much for your help. This is the second time I have asked a question through the Berkheimer website and both times the reply has been extremely prompt and informtional.

Thank you again for your continued help and have a wonderful day.

Jillian L. (Bristol)

While we all dread that annual render unto Caesar that which is Caesar’s, I consider the Berkheimer staff a soothing balm of Gilead. Any occasion I’ve called, each individual answers with a friendly smile (yes – you can hear it in the voice), ready-willing-able to answer even my dumbest questions. I especially love online e-file which doesn’t require ye olde Accounting degree to execute and direct deposit is awesome! God bless, y’all.

Carol L. (Penn Forest)

I am very impressed with Ashley’s quick responses and straight forward answers to all of my questions. Her great service is much appreciated. Ashley has cleared up all of my current issues, and I would certainly email again if I should ever need additional clarification.

Diane H. (Norristown)

Thank you for having Doris available to work with us on our tax issues, she has been a tremendous help!

Eric A. (West Chester Boro)

The Customer Care Representative that I have been working with has been very helpful in dealing with our account. Thank you.

Donna D. (Brentwood Boro)

It is always a pleasure to call Berkheimer. It is scary to have to deal with taxes but everyone I have spoken with is so sweet, kind and helpful that I am in awe!

Elizabeth A. (Schwenksville)

Kim spent almost an hour guiding me through the tax forms and process. I was very impressed with her ability to tell me what line items I needed from the Delaware return and how to complete the new garden 2008 return. She was very patient and took her time to assist. She was a pleasure to work with. Please accept my appreciation for her talents in providing assistance.

Jeffrey & Cynthia C. (New Garden Township)

I had over paid my 2008 local tax return and I realized that just recently when reviewing my documents for 2009 returns. I sent a query email to the representatives and I got a reply within 2 days that it will be forwarded to the refund department.

The refund folks were pretty quick in sending me the refund for the tax I overpaid during the last tax year.

I am very much surprised this did not even take a phone call for me.

kudos to Ashley and the Berkheimer team.

Pradeep G. (Conshohocken)

I filed my local (Erie) income tax this morning. I had a W-2, a PA-Schedule C and a PA-Schedule C-EZ and it could not have been easier. Thank you so much for allowing us to file on-line for local taxes. This just made my day.

Debra W. (Erie)

My experiences with Berkheimer have always been pleasant. I don’t deal directly with you that often so I can only imagine how difficult your job must be. However, you do collect taxes, so people must dislike you overall. I assume this because anyone I talk to does nothing but groan whenever “Berkheimer” is mentioned in conversation.
I do not have the same sentiment. In the past, every time I have talked with someone, they have ALWAYS been pleasant and helpful. This trend continues as is evident by my dealings with you.
When calling Berkheimer the wait times are always reasonable. I never had to wait long to talk to an actual person. When I do talk to a person, they deal with me in a human way –- they don’t “read from a script” treating me like a number – they treat me like someone from the community. (And this seems to be true for all I have dealt with there in the near and distant past.) When I was not able to talk to the person I was directed to speak with, I was told they would call back. In each instance in dealing with you Denise, I received a call back in less than five minutes.
I can only imagine the number of irate people you must deal with. That being the case, I am pleased to express my satisfaction over the fact that, as I MYSELF became irate and irrational, you maintained your cool in dealing with me. You continued to state the facts regarding my account, and did so in a warm and human way –not in a way most do where they just coldly repeat their “lines”. Most importantly, you spent a considerable amount of time trying to contact someone in order to get information on when/where I could settle my account. It has been years since anyone actually tried on my behalf to assist me when;
1.) I was in the wrong in my actions regarding my taxes
2.) I was irate and unreasonable with my recollection of my account situation in the past month
Thank you again for your assistance as it is greatly appreciated. (And I hope never to talk to you again!!! LOL!)

John W. (Norristown)

Amanda & Tiffany were very kind and helped me greatly. Thank you

Carolyn M. (Bristol)

Thanks again for your help. It’s great to deal with people who care enough to get the problem solved.

George D. (Buckingham Township)

Thank you very much for the info. Your company is always so very responsive. I very much appreciate your efforts.

Mary Beth G. (Wilkinsburg)

Wow – that is probably the most helpful response I’ve gotten when trying to get email help from anyone. You’ve taken care of everything I asked and I only had to send one email. Thanks for your help!

Andrew S. (Emmaus)

This site is a pleasure to use. I am not an accountant but file my personal returns. The entire procedure was quite painless. Thank you

Marc T.

We were very fortunate to have reached Frank. Frank was outstanding in his support. He exhibited several key skills for an effective, customer service representative. Frank was very patient, and also extremely willing to help sort out the problem. Most importantly, he explained the different taxes in user friendly terms that greatly assisted us. I want to commend Frank for his excellent support.

Gail P. (Washington Township)

The representatives are very pleasant and helpful and went beyond the call of duty by calling me back with additional information. I wish more organizations had people like this!

Ron L.

Thank you so much – I really appreciate your prompt response and action. So many times its frustrating to deal with an organization like yours, but you have really been great.

Wendy B. (Souderton)

The e-file capability was very user-friendly and convenient; I’m glad it was offered.

Wendy N. (Harborcreek Township)

Cindy is a great employee. She was very helpful and kind and answered all of my questions.

Harold S. (Easton)

Even though Berkheimer is a tax collector, they provide excellent services.

Andrew W. (Norristown)

Lena was wonderful and helpful on the phone. I can’t even remember the last time I received such great customer service!

Peter M. (Lower Providence Township)

As a former City of Philadelphia resident, I have to say that I am very impressed with the handling of local taxes by Berkheimer. No one likes to pay taxes, but whenever I have had an issue I have been able to reach a live person almost immediately (or I’ve left a message and gotten a prompt return call).

Today I had an issue I promised to resolve for my daughter. Cindy Starr at Berkheimer handled the matter quickly, efficiently and in a friendly manner.

I wish more municipalities (and even the Federal Government) would consider private tax administration firms such as Berkheimer.

Dyanne W. (Upper Providence, Montgomery County)

I am a CPA and the representative that I spoke with was very helpful.

Stephanie B. (Doylestown)

Cindy was helpful, nice, and professional.

Pam (Easton)