What people are saying about Berkheimer.

At Berkheimer, we constantly strive to provide the best service to solve the needs of individuals and our customers. If you have feedback based on your experience with our staff, please send us a testimonial.
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I personally have had the continued pleasure to work with the friendly, kind, and always professional employees of Berkheimer for over ten years. I have needed their assistance in setting up and maintaining our many accounts and various notices that needed attention over the years. “Tax” along with “kind” or “understanding” are words that are seldom, if ever, used in the same sentence but they apply to those I have worked with at Berkheimer. So, thank you to all and most recently thank you Tina Jones.

Michael G (Southeast PA)

I had a call with one Customer Service Representative whose name is Nicolette and I was so impressed by her professionalism and knowledge of her job that I decided that her employer should know how good she is at what she does.

Filinto (Willow Grove)

Imperative to let you know Nicolette, at your Scranton location, has the knowledge and speed to explain and rectify an issue….. AND the patience of a saint to deal with those of us not fully understanding why we need to pay what we need to pay!! Thanks, Nicolette, for your obvious dedication to the job, pleasant personality, and smile.

Linda (Susquehanna County)

For years I have always dreaded the “Berkheimer letter” it never meant anything good. But when I had a discrepancy I knew I had to call. The person that answered was Maureen. She took the time to gather information and actually research it. She helped me prove where I lived and what taxes I should actually be paying. THANKS MAUREEN!!!

Bradley G (Sanatoga)

Larissa handled my concern. She was extremely efficient, polite, and helpful. She resolved my issue in one brief phone call.

T A (Butler)

Stacie did a great job, and was very helpful in explaining the statement I was getting. Unfortunately, I did give her a hard time about the over-payments in EIT not rolling over to LST. Sorry for that, and thanks for sticking with me on this.

Matt B (Mountain Top)

I appreciated the help on the phone from Whitney. She was very knowledgeable and friendly and explained exactly how I needed to file my local taxes and answered my questions with a lot of patience.

Richard C (Zelienople)

I just want to tell you how impressed I was with your representative named Christina. She helped resolved our tax issue with ease. This job takes a special attitude and Christina was above and beyond . She is a keeper–wished she work for me!!!  Thanks again for all your help!!!!

Dawna A

I enrolled our company for the first time, and spoke with Daryle on the phone several times to get it set up. She was EXTREMELY helpful and cheerful, and since we are an out of state employer, it was a little more complicated. She got me through my first quarterly filing and now we are set to go. Thank you for the great service!

Judy P. (Salisbury Twp)

I spoke to Trudy about a return I thought I had made a mistake on. Trudy was really helpful and very nice. She immediately offered to assist me with fixing my return.

Denise B. (Norristown)

You need to hold onto Jane, if I were hiring I would hire her! She was compassionate, knowledgeable, generously kind and understanding. In our world of robots Jane is one of the special people! I commend you for hiring her!

Diane L. (City Of Johnstown)

I was very pleased with the service I received from Lisa. She was helpful, advised me who to send my information too, she was polite and did a great job.

Paul (Norristown ASD / East Norriton Twp)

I called in to resolve a problem with my account and spoke to Kyle. This was the best customer service that I have ever received! Kyle was patient, polite and very detailed.

Zak L (Cranberry Twp / Butler County)

I called to resolve a problem and spoke to Jane. She was not only helpful but very respectful in a contentious situation and she deserves any accolades your Company gives for her excellent handling of my issue!

Bill V. (Wilkes Barre City)

I just spoke with Nicole and out of all the call centers I have ever called, Nicole was the most friendly, polite and helpful person I have spoken to! It was a very pleasant surprise!

Michael Z (Hamilton Twp)

My experience was very pleasurable, Lisa was very helpful and well organized.

Neil (Upper Hanover Twp)

My visit to Berkheimer was exceptional. I had several returns to file and Cindy was wonderful and patient. You don’t often find that kind of service. Even when I’ve called the office I was treated wonderfully. Thank you


I cannot thank Meghan enough for all of her patience, time, assistance, thoroughness and help with my situation. I truly appreciate all that she has done.

Rebecca C. (Cranberry Township)

I have had an ongoing problem and Joy figured everything out and explained it in terms I could understand. She took the time help me and resolve the issue. Thank you for wonderful assistance.

Patricia (Walnutport Boro)

It was a pleasure to speak to Joy.  She was really was a joy.

Reese (Cambria Twp)

Katy was very diligent helping me resolve my issues. She explained the situation clearly and provided great customer service.

Toya R. (Cheltenham Township)

This was my first time filing local taxes with Berkheimer and Denise was an amazing help over the phone. She walked me through the entire form and I commend her for her outstanding customer service!

Grace (Upper Dublin Township)



I want to thank you for your help. I have been working with your Company for about 20 years and you guys are the best. Meghan got working to help me resolve the problem and I thank you again.

Gloria (Hazleton City)

I spoke with Katy on Monday and again today and I wanted to say she went over and beyond helping me figure out what was going on with my account. She was so helpful, kind and lovely and is truly an asset to Berkheimer!

Lori ( Skippack Twp)

Angie, Thanks so much for your great help & customer service ! Unfortunately, so rare these days.


I called in today and spoke with Nicole regarding my account. I really appreciated speaking with someone who knew what they were talking about- and I was able to understand her! She deserves a big pat on the back!

Charlie S. (Corry City)

I was in the Bangor office and Cindy helped me through a very complicated problem. She was very helpful and is an asset to Berkheimer.

Lois W. (Chestnuthill Twp)

I called in and spoke with Anastasia. She saved my life and saved me a lot of work by explaining how employer accounts work and need to be set up. Every time I call in, I get great customer service, no matter who I speak with.

Angela (Horsham Twp)

I was very confused about the bill I received. I spoke to Cindy Starr and she was so sweet and explained everything to me. She is an angel and you should keep her for 100 years!

Francine B. (Allentown)