What people are saying about Berkheimer.

At Berkheimer, we constantly strive to provide the best service to solve the needs of individuals and our customers. If you have feedback based on your experience with our staff, please send us a testimonial.
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You need to hold onto Jane, if I were hiring I would hire her! She was compassionate, knowledgeable, generously kind and understanding. In our world of robots Jane is one of the special people! I commend you for hiring her!

Diane L. (City Of Johnstown)

I was very pleased with the service I received from Lisa. She was helpful, advised me who to send my information too, she was polite and did a great job.

Paul (Norristown ASD / East Norriton Twp)

I called in to resolve a problem with my account and spoke to Kyle. This was the best customer service that I have ever received! Kyle was patient, polite and very detailed.

Zak L (Cranberry Twp / Butler County)

I called to resolve a problem and spoke to Jane. She was not only helpful but very respectful in a contentious situation and she deserves any accolades your Company gives for her excellent handling of my issue!

Bill V. (Wilkes Barre City)

I just spoke with Nicole and out of all the call centers I have ever called, Nicole was the most friendly, polite and helpful person I have spoken to! It was a very pleasant surprise!

Michael Z (Hamilton Twp)

My experience was very pleasurable, Lisa was very helpful and well organized.

Neil (Upper Hanover Twp)

My visit to Berkheimer was exceptional. I had several returns to file and Cindy was wonderful and patient. You don’t often find that kind of service. Even when I’ve called the office I was treated wonderfully. Thank you

Sophia

I cannot thank Meghan enough for all of her patience, time, assistance, thoroughness and help with my situation. I truly appreciate all that she has done.

Rebecca C. (Cranberry Township)

I have had an ongoing problem and Joy figured everything out and explained it in terms I could understand. She took the time help me and resolve the issue. Thank you for wonderful assistance.

Patricia (Walnutport Boro)

It was a pleasure to speak to Joy.  She was really was a joy.

Reese (Cambria Twp)

Katy was very diligent helping me resolve my issues. She explained the situation clearly and provided great customer service.

Toya R. (Cheltenham Township)

This was my first time filing local taxes with Berkheimer and Denise was an amazing help over the phone. She walked me through the entire form and I commend her for her outstanding customer service!

Grace (Upper Dublin Township)

JOY IS A WONDERFUL PERSON, SHE MADE HIS UNPLEASANT SITUATION PLEASANT AND WAS NICE TO TALK TO.

Ron (CLEARFIELD TWP 110204)

I want to thank you for your help. I have been working with your Company for about 20 years and you guys are the best. Meghan got working to help me resolve the problem and I thank you again.

Gloria (Hazleton City)

I spoke with Katy on Monday and again today and I wanted to say she went over and beyond helping me figure out what was going on with my account. She was so helpful, kind and lovely and is truly an asset to Berkheimer!

Lori ( Skippack Twp)

Angie, Thanks so much for your great help & customer service ! Unfortunately, so rare these days.

Jennifer

I called in today and spoke with Nicole regarding my account. I really appreciated speaking with someone who knew what they were talking about- and I was able to understand her! She deserves a big pat on the back!

Charlie S. (Corry City)

I was in the Bangor office and Cindy helped me through a very complicated problem. She was very helpful and is an asset to Berkheimer.

Lois W. (Chestnuthill Twp)

I called in and spoke with Anastasia. She saved my life and saved me a lot of work by explaining how employer accounts work and need to be set up. Every time I call in, I get great customer service, no matter who I speak with.

Angela (Horsham Twp)

I was very confused about the bill I received. I spoke to Cindy Starr and she was so sweet and explained everything to me. She is an angel and you should keep her for 100 years!

Francine B. (Allentown)

First time e-filing and I had some problems. Called the 610 number and spoke to a very helpful and courteous lady whose name I don’t remember. Unbelievably great customer service.

Chris C. (Hermitage)

Denise was very helpful and knowledgeable and explained EIT filing to me in a way that I could understand. Thanks Denise!

Amelia S. (Springfield Township)

I spoke to Sam today and she was an ”Absolute Angel” she walked her through how to file and I just wanted her to know how Wonderful she was!

Delores K. (Horsham Township)

Cindy was very helpful, she went “above and beyond” to help me. Thank you!

Katrice P. (Cheltenham)

Nikki was very helpful in elevating me of my tax confusion stress! She handled my issue and explained everything very well. Thank you Nikki, you deserve a gold coin!

Megan S. (Bald Eagle, Port Matilda)

Joy did an great job! She is very helpful and deserves some props!

Chris M. (Monaca)

Mandy was wonderful and very helpful. She had an amazing attitude in helping me resolve my issue.

Shannon H. (Ellwood City)

Amy was very professional and helpful and managed to resolve my issues promptly.

Robert Z. (Blairsville)

I was having difficulties filing for 2012. Suzen was more helpful than you can imagine and I really appreciate being able to work with someone who is so patient, caring, and understanding.

Eleanor M. (New Brighton)

Today I had the fortunate experience to talk with Ruth. She resolved my problem within seconds and assured me that it would be resolved in the future as well. Not only is Ruth professional and friendly, she is obviously an experienced problem-solver.

Sherrie S. (Conneaut)