Testimonials

Terri provided great customer service. She went above and beyond what she needed to do. Thanks!

Elizabeth R. (Hazleton Area School District)

Jennifer made my day easier with her excellent customer service I really appreciated her help!

Joe H.

I cannot express in words how helpful and great Terri was when she assisted me with the questions that I had. Thanks Terri!

Lois

Amy White was very patient and thorough. Amy is an asset to Berkheimer.

Dorothy L. (Lower Macungie)

Jemma was extraordinary and exceptional in assisting me with my tax return questions

Robert S.

Came in the office today and Daryle assisted me and was very nice, helpful, polite, and explained everything to me that I asked. Very helpful employee.

Rich F. (Altoona)

I would like to acknowledge the wonderful customer service provided me by two employees from your Bridgeport PA office on Thursday, February 21st. One lady was Ede who greeted me at the front desk and helped me with several aspects of my local income tax returns. For further questions of a more perplexing nature I was assisted by a very capable young woman by the name of Angela… who had recently joined the office staff from your Bangor location. I never anticipated such pleasant and professional care and helpfulness! Thank you so much.

Wayne M. (East Norriton)

Jemma Bruce was wonderful to talk to and was very knowledgeable. Thank you.

Linda I. (Cheltenham Township)

I want to give credit where credit is due. I was NOT in favor of Berkheimer for our county EIT collections as we would lose 9 full time positions locally and 3 physical offices where we could deal with local collection questions and situations with a real person. However, since the switch has taken place, I want everyone to know how helpful the end results will be when you call into customer care. On more than seven occasions since January, two within the last 12 hours, I have been handled with kind voices, patience, understanding, exceeding knowledge of their job and correctness in answers I was seeking to several and I mean several questions I had. Wow! Amazing! When the switch came for Berkheimer to collect the LST in the third quarter of 2012 for our county, I was elated. No more filing with multiple collection agencies, dealing with different web sites, and remembering multiple passwords, log-ins etc. to accomplish my job neatly and quickly. Today is a real testimony to the training the customer care team has had. Jenna and Cindy S. went above and beyond with me to explain withholding limits, Exemption certificates, Refund Applications, as well as correcting my CSV information to expedite my filing for several clients. I have many phone calls from many disgruntled taxpayers and income tax customers daily and know how hard it is to treat every individual with kindness and courteousness call after call. They both answered the phone with a willingness in their voices to assist and both reminded me to have a great day! These ladies get my gold star for the day! And kudos to Berk-E On-Line…they have lived up to their logo! Thank You.

Bonnie S. (Franklin)

I am doing a lot of errands for my Mother since she has broken her back. That said, one errand was to go to your office in Exton to pay school taxes. As I stood there looking clueless the first time, Donna L. came to my rescue and helped me. Donna, at the time was VERY new to Berkheimer but this never waivered in her professionalism and kindness.. I had to return again to make a payment, once again I was unsure if credit cards could be used, and an even NICER, more helpful associate named Tammy walked me through this process explaining there would be an increase in cost due to using the card. She explained every POSSIBLE alternative (in EASY TERMS) so that I could tell my Mother. This made the situation which I had NO knowledge of a WHOLE lot easier and these two EXCEPTIONAL associates made this a pleasant experience. Meaning the payment part wasn’t fun, but having it taught to me helped TREMENDOUSLY. Your company should be grateful for people like Donna L and Tammy. Working with the public is AWFUL at times but they NEVER were anything but wonderful. I also got to this office approx. 5 or so minutes before closing AND it was a Friday. How awesome they were even though they probably wanted to go home. THANK YOU BOTH, DONNA L. AND TAMMY. Keep up that WONDERFUL PLEASANT demeanor and BEAUTIFUL way you treat way people.

 

Angelyn Y. (Downingtown)

I moved to a different town in Pennsylvania about 2 years ago and was still receiving a tax bill with a collection fee for a city i no longer lived in since 2010. I called Berkheimer and spoke with Jen who was was pleasant and got thinks straightened out for me including collection fees. I will say that Jen is an asset to your company. She was patient with me in getting my dilemma resolved.

 

Jim D. (Wapwallopen)

Traci DeSimone has been a GOD SEND. For years I have been trying to figure out why I was being charged local taxes for a township I no longer lived in. Traci took the time to find all of the account numbers for each year, and let me know what documents I needed. She went above and beyond to make sure I was taken care of; Berkheimer should be aware of their amazing employee.

Misse S. (Upper Darby PA)

Kjersti went the extra mile helping me.  It is rare to find that kind of service these days!

Dave S. (West Chester)

Kourtney went above and beyond to help me out and answered all of my questions; she even stayed late to assist me!

Christopher D. (Brighton Township)

Nikki was very patient and understanding.  You need to have more respresentatives like her.

Irene P. (Lancaster Township)

Heather was wonderful and respectful.  She was able to answer all my questions with confidence.

Dawn D. (Easton)

CINDY STARR WAS A BRIGHT SPOT IN AN OTHERWISE DARK TIME FOR ME.  SHE LISTENED TO ME AND ASSISTED ME IN PAYING MY TAXES IN A TIMELY FASHION.

Jeffrey G. (Cranberry Township)

Just wanted to let you know I just spoke to Joy of your office and she was extremely kind and helpful. It’s not often that we find customer service representatives that are that nice. Thank you, Joy.

Carolyn T.

Thank you, Tonya, for your excellent customer service skills and assistance given in reference to my refund.

Robin F. (Hatfield Township)

Tonya was very helpful, prompt, and courteous!

Eugene L. (Greenfield Township)

Thanks so much!! I needed help with a lot of clients and just want to thank everyone at Berkheimer that helped me this quarter!! Everyone has be very timely in getting back to me with information. Thanks again!!

Beth S. (Meadville)

I just finished speaking with Nikki. She was very patient and knowledgeable. She has great listening skills. Thanks Nikki

Madeline J.

I wanted to give a big thanks to Daisy. I was amazed that she took the time to help me with my son’s account. Berkheimer hires some wonderful people

Bernie S. (Schuykill Haven Boro)

Nikki was very helpful and professional

Audrey B. (Concord Township)

I decided to call in Monday and fortunately, I spoke with Joanne. Well, I just have to tell you what a knowledgeable, efficient and professional employee you have reporting to you. First of all, when I told her my dilemma, she confidently said, this is not a problem, I can help you. Then, she efficiently reviewed all the information with me and patiently gave me all of the correct information. We just finalized all the paperwork and the matter has been resolved.

Kudos to Joanne for representing your organization in such a professional manner.

Karen W. (Souderton Boro)

Beth was very helpful and pleasant on the phone.

Alice G. (Hatfield)

LENA WAS HELPFUL AND WONDERFUL! THANKS FOR ALL YOUR HELP.

Jesse H. (Bangor)

I am grateful for Customer Care rep Amanda’s efforts. I appreciated the clarity of her explanation and the prompt resolution of my problem. You take (some of) the pain out of tax preparations!

Rege M.

I would like to give Daisy a hug! She was great and listened to everything I was saying. I want to give her a Gold Star!

James B. (Stoneboro Boro)

I want to express my appreciation for Nikki’s professionalism. She was respectful and very efficient.

Janie B. (Adams Township)