What people are saying about Berkheimer.
At Berkheimer, we constantly strive to provide the best service to solve the needs of individuals and our customers. If you have feedback based on your experience with our staff, please send us a testimonial.
I was very confused about the bill I received. I spoke to Cindy Starr and she was so sweet and explained everything to me. She is an angel and you should keep her for 100 years!Francine B. (Allentown)
I called in today and spoke with Nicole regarding my account. I really appreciated speaking with someone who knew what they were talking about- and I was able to understand her! She deserves a big pat on the back!Charlie S. (Corry City)
I was in the Bangor office and Cindy helped me through a very complicated problem. She was very helpful and is an asset to Berkheimer.Lois W. (Chestnuthill Twp)
I called in and spoke with Anastasia. She saved my life and saved me a lot of work by explaining how employer accounts work and need to be set up. Every time I call in, I get great customer service, no matter who I speak with.Angela (Horsham Twp)
First time e-filing and I had some problems. Called the 610 number and spoke to a very helpful and courteous lady whose name I don’t remember. Unbelievably great customer service.Chris C. (Hermitage)
Denise was very helpful and knowledgeable and explained EIT filing to me in a way that I could understand. Thanks Denise!Amelia S. (Springfield Township)
I spoke to Sam today and she was an ”Absolute Angel” she walked her through how to file and I just wanted her to know how Wonderful she was!Delores K. (Horsham Township)
Cindy was very helpful, she went “above and beyond” to help me. Thank you!Katrice P. (Cheltenham)
Nikki was very helpful in elevating me of my tax confusion stress! She handled my issue and explained everything very well. Thank you Nikki, you deserve a gold coin!Megan S. (Bald Eagle, Port Matilda)
Joy did an great job! She is very helpful and deserves some props!Chris M. (Monaca)
Mandy was wonderful and very helpful. She had an amazing attitude in helping me resolve my issue.Shannon H. (Ellwood City)
Amy was very professional and helpful and managed to resolve my issues promptly.Robert Z. (Blairsville)
I was having difficulties filing for 2012. Suzen was more helpful than you can imagine and I really appreciate being able to work with someone who is so patient, caring, and understanding.Eleanor M. (New Brighton)
Today I had the fortunate experience to talk with Ruth. She resolved my problem within seconds and assured me that it would be resolved in the future as well. Not only is Ruth professional and friendly, she is obviously an experienced problem-solver.Sherrie S. (Conneaut)
I called for my wife and talked to Briedy and Meghan. They were incredible helpful, very professional, and courteous. I was very impressed with both ladies!!!Brian (Clymer Boro)
Suzen was very efficient and took care of all of my problems. She was very knowledgeable of tax codes and should receive a gold star for her work today!!!Robert P.
I just wanted to send a thank you to Dionne. I just spoke to her about an issue I had with my account and within minutes she was able to resolve it. She was so nice to talk to and made the fix so easy. I’m sure you don’t hear that much, so I wanted to make sure I sent along my thanks!Tara H. (Southmont Boro)
I initially called to complain but Kristin was able to resolve my problem promptly. Kristin is a really great employee!Narciso R. (East Norriton)
Tina’s cheerfulness in solving my dilemma made my visit stress free. She is truly a credit to the company. May everyone you meet return the kindness you show to them.Dee T. (Nazareth)
Jessica was very nice, knowledgeable, and went the extra mile to resolve my issues immediately. I really appreciated it!Arlene G. (Dallas Township)
Jennifer went above and beyond what she needed to do for me. She was extremely friendly and a wonderful person.Robert B. (Hopewell Township)
Briedy was Great, Effective, and had excellent client relationship skills. She took the time to look into my issue, she was simply Fantastic!Thomas M. (East Norriton Township)
I am very grateful to have been working with Daniele over the past (3) three years, she is GREAT employee.Nancy S. (Baldwin Boro)
Terri was very patient, accurate, and dedicated to resolving the account I was working on. She is a credit to your organization.Kevin J. (Allentown)
Terri provided great customer service. She went above and beyond what she needed to do. Thanks!Elizabeth R. (Hazleton Area School District)
Jennifer made my day easier with her excellent customer service I really appreciated her help!Joe H.
I cannot express in words how helpful and great Terri was when she assisted me with the questions that I had. Thanks Terri!Lois
Amy White was very patient and thorough. Amy is an asset to Berkheimer.Dorothy L. (Lower Macungie)
Jemma was extraordinary and exceptional in assisting me with my tax return questionsRobert S.
Came in the office today and Daryle assisted me and was very nice, helpful, polite, and explained everything to me that I asked. Very helpful employee.Rich F. (Altoona)